EDO Performance Customer Service :: Contact Information, Shipping, Returns, Warranties

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Customer Service

Our Commitment

EDO Performance strives to provide our valued customers with the best customer service in the industry. For all inquiries such as: account information, ordering (including rush processing), and shipping; and/or needed assistance with a recently placed order, please direct your inquiries in one of several ways listed below:

Due to the enormous amount of phone calls we receive daily, contacting us via e-mail would be best. All e-mails will be responded to in a timely manner.

Sales:		sales@edoperformance.com
Dealer's program inquiries:		wholesale@edoperformance.com

Address		EDO Performance LLC 16182 Gothard St, Unit P Huntington Beach, CA 92647 (714) 602-5741 U.S.A.

Contact # (CA):		(714) 602-5741
Contact # (Eng):		+(44) (0) 1618706832
Fax #:		(714) 625-8538

Shipping

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 1 business day of receiving the order. Purchases are shipped via UPS Ground Services or Fedex Ground unless otherwise specified. Any international shipment and expedited shipment requires additional shipping fee. Please contact us for shipping quote before purchasing. Orders are also processed or shipped on Saturdays or Sundays. Signature is required on all orders. (There must be someone to sign for the package or you have to pick it up from the local UPS or Fedex station.)

Return Policy

We accept returned items in new or like new condition within 15 days of invoice date accompanied by the proper invoice. However, there is a 25% restocking fee for all returned items. There is no return or exchange policy on any special priced products. Parts that have already been installed cannot be returned at our discretion.

Damages / Loss of Package during delivery

We inspect every product before shipping, and insure that all packages are properly protected with tape, bubble wrap, foam, etc. All products shipped is fully insured with the product(s) invoiced value. Customers are provided with a tracking number for the shipment once the products have been shipped.

We advise you to inspect your products at the presence of the shipper. All damage claims must be reported to the shipping carrier, but we will assist you the best we can. EDO Performance is NOT responsible for the outcome of the claims.

In the rare case of lost shipment, Customer must make the necessary claim with the shipping carrier. Again, we will provide you with the best assistance possible. Replacement products will not be sent out until the claim is settled with the said shipping carrier.

Cancellation Policy

Cancellation of ordered item shipped via ground service must be requested within 1 week of order. The cancellation of ordered item will be subject to a 5% cancellation fee of total invoice. Cancellation of ordered items shipped via expedited service must be requested within 24 hours of placed order. The cancellation of ordered item will be subject to a 5% cancellation fee of total invoice. All international and phone orders are non-cancelable.

Warranty

Most of the products offered by EDO Performance come with manufacturer warranty. However, certain parts such as clearance items may not come with warranty, and there will be a clear indication on the products information page. Please review the information carefully prior to purchase.

EDO Performance values your privacy and only collects the minimum information needed to succesfully process your order. None of this information is shared with third parties. To protect your information while shopping at EDO Performance we offer a fully secure encrypted shopping cart and account management center.

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